MANGO HAS LOST A LOYAL PASSENGER

On 16 December I booked a flight for 2 from PE to JHB departing on 18 December on the Mango website. The money was deducted from my account and when I went to the airport to board my flight I was told that my ticket had been cancelled due to non-payment. Upon further queries they confirmed that their PayU system was offline when I made the booking and arranged for a refund to be done. They said the Refund would be done within 2 business days and I had not received the refund yet. Over and above that they told me to use my own money to rebook for their 14h55 flight. I did so and this time I did not recieve an e-ticket for my flight . Because of this they would not let me onto the flight. Irequested a refundfor both flights totalling more than R3000 and I have not recieved a response yet.

Poor Service.