Mango = greedy AND unreliable

First problem was a refund I requested back in NOVEMBER 2014. I had canceled a payment with a wrong date and thought the system had done it, but it hadn't and I made two payments instead of one. Up until FEBRUARY 2015 I thought I was going to get my refund having followed all Mango's requirements, but NO... I'm still waiting. Is this REALLY how Mango want to treat passengers? We used to use Mango a lot but no more. Not if they can't stand by their word. Then last night my daughter was travelling to Durban with her 2 month old baby to see her grandparents (who bought a Mango ticket!). She was due to fly at 7:15pm and we were at the airport in good time to help her. They eventually boarded the flight at 10:51pm!!!!! All her sterilised bottles were packed so we had to get Mugg and Bean to boil up water to clean a bottle for a feed. We waited with her of course and ended up with a R70 parking fee. Do you think anyone will get some sort of compensation? They show a Skytrax award for World Airline winner....