Mango gives horrific first experience

So we fly to from cape town on a regular and we have never used mango purely cause their reputation perceives them. We decide to try them for the first time cause this time we ran late with booking tickets and by the time we realised they were the cheapest.

We booked return flights and the Friday morning we literally get to check in 35 minutes before departure which has only ever happened once before with another airline and they were extremely helpful got the manager to override and we checked in and made our flight. Then there is mango.... firstly their staff look like they literally just woke up the manager is not interest on hearing anything tell me it's not her problem we are late with sleep literally still sitting in her eyes. We then pay an additional cost to book the next flight. Monday evening we return.... And won't u know it even worst service not surprising judging from their rep.

So we get to the airport obviously not anticipating that there would be a line, however we get to the line and by the time we get to the counter we are late which was fine cause that was our fault... we then end up booking new flight with another airline and we had just checked in at that airline when mango sends an sms apologising for delay in flight and letting us know that check in has now 're opened.

Obviously there is a clear communication problem cause surely consultants should know atleast 40 minutes before departure that the flight will be 2 hours late.

Anyways I eventually respond to another sms apologising for the inconvenience and offering vouchers for the next flight, I obviously explain my horrific experience with mango and I am then advised to escalate the matter cause they should give me a refund. The consultant explains that she will load the vouchers now and I should recieve a voucher for both myself and my husband. As soon as I send proof of the sms that mango sent notifying me that check in has been 're open and proof of the new flights that we booked with the other airline, which I then do and I recieve 1 voucher for 1 passenger. 2 days ago I recieve an email from some sort of manager wanting to knowing I would accept voucher for future flight with this airline.

I mean honestly apart from the staff being unprofessional, sleeping at the counter and the manager walking around with sleep in her eyes they clearly can't even resolve a complaint.

My first and very last time