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darrylroberts D
1 reviews | Active since Feb 2017
10 Jun 2019, 18:20
Mango feel nothing for customers - all they care about is money.
Last week I booked a flight and car rental with Mango as I needed to make a trip from Durban to Pretoria on Friday the 14th of June. For no fault of mine, the situation changed (completely out of my control) and I no longer needed to get to Pretoria so I phoned Mango Airlines to cancel the ticket today (Monday the 10th of June). I was then informed that they can cancel the flight but I get absolutely no refund. I think that this is despicable of Mango. It will cost them absolutely nothing to cancel the flight - why must I pay over R1000 to NOT fly with Mango. This is ****************. I will never use mango again.
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darrylroberts D's updateReviewer Update
14 Jun 2019, 12:32I received an email from Mango Airlines and they have given me a voucher to compensate for this flight that I had to cancel. They were extremely supportive and helpful. I have 6 months to use the voucher so I will use it when I have to fly up to JHB in august. Thank you Mango.
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darrylroberts D's update14 Jun 2019, 12:32
Reviewer Update
I received an email from Mango Airlines and they have given me a voucher to compensate for this flight that I had to cancel. They were extremely supportive and helpful. I have 6 months to use the voucher so I will use it when I have to fly up to JHB in august. Thank you Mango.