Mango doesn't care about how it treats people

<p>Hi there, </p> <p> </p> <p>This is my first time using Hello Peter, never before have I felt so compelled to let people know my experience.</p> <p> </p> <p>I would like to express my extreme disappointment in this airline. As a person who flies frequently, I haven't before exeperineced such lack of care. </p> <p> </p> <p>I have been having a problem making a booking. I am booking a flight for my sister, hence according to the T&C's on Mango's website I may not pay with a credit card since she won't have the credit card at the airport. I am then forced to use the absolutley shocking SID Payment method. Which after about twenty attempts to pay on different days, refuses to work. Hence, my bookings get cancelled again and again. Making matters worse, my Voyager miles which I am using for part of the payment continue to be deducted. </p> <p> </p> <p>Perhaps this customer experience is one that is out of the conrol of Mango, given that technology sometimes has a mind of its own. What is unacceptable is the lack of help I have received from Mango in sorting it out. The customer service line and the refunds line are so difficult to get through to. I have tried emailing, I have tried facebook messaging. </p> <p> </p> <p>I just wish from the begining I had used another airline because this kind of treatment isn't worth it. </p> <p> </p> <p> </p>