1 reviews | Active since May 2019
Mango did not carry mine(and most other passengers) checked in luggage on our flight
We were informed upon landing that our checked in baggage had not been carried on the flight (due to land at 7:15am, which also unpunctually landed at 7:30am having left 20 minutes late). This information came as a surprise to many of the passengers waiting at the carousel to be greeted by a member of staff who at this extremely late stage was given the task of informing the passengers of this non-carriage of baggage. It is currently 5:11pm and I have yet to have my bag delivered whats the icing on the cake however this is permitted per their carriage policy however no mention is made as to a dedicated time line for the luggage to be delivered. This is poor showing from a big corporate whos market share seem to have caused their heads to swell to the point that there is no consideration for customer satisfaction . I ask that any flyer of mango please read the terms and conditions of their flight implying that your checked in luggage need not be carried on the same flight as you find yourself and learn from the experience I have that mango staff have done nothing to try and remediate the scenario but hand off your luggage to a delivery company in the hopes it will reach you.
