UL
Ursula L

1 reviews | Active since Apr 2018

28 Apr 2018, 11:38

Mango delay JE152

On Thursday 26 April I had a flight scheduled for departure at 12:25pm but to my shock and dismay I received an Sms stating it was delayed and rescheduled to depart 14:20pm. By that time I was already at CPT Airport and really frustrated. A while later I received ANOTHER Sms stating a FURTHER delay to depart at 15:30pm. I waited and boarded at 3pm, and yet ANOTHER DELAY because we only TOOK OFF AT 4PM!!!!I had WASTED MY ENTIRE DAY AT THE AIRPORT!!! My lift that was supposed to fetch me at Jhb Airport was equally annoyed and thought I wasn't serious SO I ALMOST GOT STRANDED AT ANOTHER AIRPORT FOR BEING SOOOOOO LATE!!!! To top it off, I was hungry and they didn't even have THE COURTESY to offer ANY food voucher. I received an Sms stating they would offer me a voucher to apologize for the inconvenience, but to add INSULT to injury, the offer was a MEASLY R100.00 off my next Mango flight (as if I'm even keen on going through such trauma and stress again). The consultant stated that the delay was over 3HOURS and so calmly just offered that R100. I am APPALLED by the nonchalant attitude this airline has adapted without any consideration of what they put passengers through!! It's pathetic service and clear disregard for customers. The delay was INCORRECTLY stated on the website as my driver informed me that the flight status online indicated that I had departed at 3:20pm, hence he had to wait for me longer than anticipated. SHAME ON YOU MANGO AIRLINES!!!

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