Mango Delay - 27 March

I noticed all the complaints regarding Friday(27March) flight delays. I was delayed for more than 3 hours but the attitude and people working at the counters made up for it all. I also noticed that there were people that work in the head office that sat behind the counters and checked passengers in. Not bigger than their passengers but \serving"their passengers. <br> To the blond lady (sorry did not get your name)"