Mango Bad Service - what happened to customer service?

I am not one to complain but I am tired of the bad service you get for your hard earned money.

Made a booking on 21 January 2020 and due to Mango's system issue with PayPal, my first 2 attempts were declined and the 3rd attempt had 5 payments going off my account. 4 of which were reversed and the first payment successful with all my Bank notifications received.

The following took place: - I immediately contacted the call center and spoke to Phindeka Pangeni who confirmed that they were experiencing system issues and I needed to send my proof of purchase to her team leader Ronald Cloete. - She responded with the incorrect flight details, which I clarified in my response back to her. It was then referred to their IT, who confirmed the initial 2 transactions reflecting as declined. - I once again sent my proof of payment post the decline attempts and requested her to please refer it back to their IT. To date I have not received a response from Phindeka. - Day 2 (yesterday), I escalated the matter to her team leader Ronald Cloete, who was copied on all email and no response to date. - Day 3, I send a follow up message to both and still nothing.

What frustrates me the most is that the query is not resolved, both Phindeka and Ronald are on the correspondence, the payment went off my account and I cannot get basic client service for what I have paid. Not to mention that the flight booking confirmation has still not been received.

I can only assume that the price for the ticket for the date I was planning to travel is no longer available and will probably receive a "We apologise for the inconvenience caused", here's your refund.