Mango Bad Service & Bianca Van Zyl, Service/Complaint Manager, not responding at airport complaints or now.

Good Day Bianca

I am a frequent flyer between Cape Town and Johannesburg and make use of Mango, Safair and Kulula. I was booked on 10 December 2019, 18h25 on flight JE151, from OR Tambo to Cape Town. I arrived 16h45 at the airport. Upon checking in, I was then informed that the flight was delayed and is scheduled for 20h25.

When we wanted to board for the flight at 20h00, we were told that the plane is still in Cape Town and it will only depart 23h00. We arrived just after 1h00 the next morning. I was at OR Tambo airport for more than 6hours.

Family members was at the airport to pick me up, but because the plane was delayed a few times, I had to take an UBER to Paarl. I had other expenses also.

I returned yesterday from Cape Town to Johannesburg with Safair and the plane was on time.

Please advise, as to what remedy/compensation Mango will do.

Kind Regards /Vriendelike Groete