Mango - avoid

I have waited to write this review as I wanted to give Mango a chance to reply to my direct emails to them. They have not taken the opportunity, another sign that they are not serious about the customer. Had a booking to fly to Port Elizabeth. Mango canceled the entire flight and rebooked us 5 hours later. Not convenient at all as we arrived at our destination after dark and had to make alternative airport arrangements. Tried to find alternative but Mango had nothing to offer. The only warning is an SMS which informs of the change, but no reason or alternatives offered. After more than one email (most unanswered), Mango offered a R250 discount on next flight. This is ridiculous. It does not solve the current problem. There should be a direct compensation as in Europe, as we incurred extra costs due to their mismanagement of the flight. On top of this, all our bags were broken into on the flight to PE. This was reported via email and immediately at the airport, but to date (2 weeks) there has been no further reply from Mango. At this stage, I would suggest completely avoiding Mango.