JS
J. Santos

1 reviews | Active since Jan 2021

08 Jan 2021, 12:57

Mango - Appauling service , systems and scheduling (no Lockdown excuses please)

I booked a one way flight in December JE258 (fixed date/time) from King Shaka Departing 4 Jan 2021 at 10am to OR Tambo .

Although the latest lock down restrictions were imposed on 28 December I only received a flight change sms on 3 December at 18h11 (out of office hours) , The flight had changed to JE242 Departing 4 Jan at 8am (2 hours earlier). I only realised this when trying to do a on-line check-in at 21h00 that evening when the Mango website would not allow me to do the check-in and I then reverted to my phone to load the Mango app. This also did not allow me to do this. The JE258 flight information remained scheduled as per original and unchanged on both the website and the app. I then reverted to trying to phone Mango - non of the phone numbers were manned or attended. This left me with complete uncer*****y as to whether I was to leave on JE258 (10am) or JE242 (8am). Mango did not give due consideration to the fact that not everybody lives 10 minutes from the airport I had to leave home during curfew time (4h30) to make the airport in time for the 8 am flight.

The service, the systems , the scheduling was atrocious.

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