JH
JASON H

1 reviews | Active since Jun 2017

18 Jun 2020, 09:55

Mango Airlines worst in its class.

The refund policy and service of Mango Airlines suck big time and there online systems are not user friendly. I made 3 bookings from Cpt TO JHBFOR Monday 15 June. the purpose of my flight was to purchase a vehicle in JHB for private use. I booked the tickets because under level 3 motor dealers were open to the general public. The Sunday afternoon I phoned to determine check in time and procedure and the mango agent informed me I will not be able to fly to purchase a vehicle and that that I must wait till the next level which will allow me to fly to purchase a vehicle. I asked him when will that be and the agent laughed and said that we also don't know. I asked a refund they said I must mail *** which I did on Sunday afternoon. I did not get a response after 2 reminders and decided to phoned 18/06 the agent told me I cant get a refund and I must wait till the lockdown is lifted and pay the difference for the new flights. This is bad absurd to say the least and border on *******. This is uncertain times with huge confusion and Mango has this unreasonable and unfair attitude. I will never fly or recommend mango airlines to anyone I will rather take a bus.

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