Mango Airlines worst airline

In April 2017 I traveled to Johannesburg from PE. My bag was completely damaged beyond repair and I couldn't use my bag to travel bag to PE. I immediately reported this to the airlines within 24,hours of my original flight as per airline policy. They couldn't help me with another bag. On my return to PE with a broken bag I handed in my bag to the customer service desk at the port Elizabeth airport and was told I would be receiving a new bag shortly. Till today I haven't received any feedback regarding my bag. They have my broken bag and still haven't replaced me with a new one! Almost a year later and still waiting!