MANGO AIRLINES. WHAT A JOKE.

On the 20th of February 2020 I booked 2 tickets for my parents, from Durban to Lanseria, for a special event taking place in my life.

Today the news broke of a patient testing positive for the Corona Virus in Durban.

I contacted the call centre twice with the hopes of them refunding my ticket, as my dad is a cancer and diabetes patient with an immune system that is listed as high risk for the contracting the virus.

Both consultants told me that they were unaware of the virus and that they didnt receive any notification from the department of health nor their higher managers.

This was around 3pm.

A huge concern for me was that they were oblivious of what was taking place around them.

My dad eventually got ahold of them and they still refused to refund him, even after explaining his medical conditions to them and his higher risk of contracting the virus due to a weakened immune system.

They told him to pay an additional R3000 to move the date of his ticket which I find highly unacceptable given this global outbreak.

They showed no concern nor consideration as they treated this situation as a blanket, scripted approach.

They seem to capitalize on the situation by asking parents to pay a ridiculous amount of R3000 for changing dates after only paying R2300 for the original tickets.

Shocking! Never flying Mango again. Absolutely disgusted!!!