Mango airlines unprofessionalism

On the 18/05/2018, I was booking an airline ticket online with flymango, my debit went off however on the screen it said cancelled, I tried to book again and the same thing happened.

I called in to mango to let them know, they asked send in proof of payments, and I did.

On the 22/05/2018 they responded via email requesting my ID document and a bank statement with my details, I sent that through aswell, I did not receive a response until I sent through an email with much frustration, telling them what has happened.

I then received a response stating my refund has been processes on the 13/06/2018. I then responded on the 18/06/2018 stating that I did not receive my refund.

My email was then forwarded to the refunds department and I was told my refund was processed on the 31/05/2018 and it should on the 21/06/2018, latest.

I sent in 3 emails on the 21/22/25 of june 2018, to which I have not received a response to find out whats going on. I phoned in yesterday 26/06/2018 I was told my money would be paid in my account yesterday.

To date I have not received a response neither my refund, I’ve made countless calls with no satisfaction.

They are misleading and unprofessional