Mango Airlines Terrible Customer Service

I am quite sick and tired of Mango's pathetic customer service. Last year on the 03/10/2019 I sent a complaint via email numerous times about one of their employees purposefully disrespecting me in front of their colleague. I have not received a response, more than 5 months later. I then made the mistake of flying with them again in January where they had damaged and torn my bag. I sent it in for repairs on the 27/01/2020 where they told me it would take 7-14 business days to repair. It has now been a whole month and I have still not heard a word from them. I emailed them on the 22/02/2020 asking where my bag was and what the progress on the repairs were. Surprise surprise? No response. AGAIN. Only an automated response stating that they take 48 hrs to respond. Well, its been 4 days now, and still no response. I am appalled by your customer service Mango. I hope you make this right.