Mango airlines *****s cologne and our time.

I am absolutely DISGUSTED. On Friday 7 February, we woke up at 3am, to be at the airport by 4am to catch a flight at 6am. We got onto the aircraft, to find out that it was faulty and that they were waiting for spare parts to fix the issue. After about an hour and a half the airline decided to rather move us to a different aircraft. We eventually left OR Tambo at about 8am. After all the inconvenience, we were not even offered a refreshment.

Upon arrival in Port Elizabeth, we found my husbands Giorgio armani Cologne to be missing from his bag. His bag did not have a lock on, because this lock was broken off a previous time we flew Mango.

This is unacceptable. I am furious, disappointed and really just upset about this. How is it that people think its okay to break and damage your things?

I plead with you to make right what your staff is responsible for.