Mango Airlines simply does not give a damn!

With reference to our booking on Flight JE706 at 16:55 from Cape Town to Lanseria<br> <br> We arrived at the airport on time, checked our baggage in, paid for our Indian Ringneck Parakeet (our pet bird), and followed the Mango representative downstairs to check in the bird.<br> <br> Once the cage had been scanned, the staff operating the hatch said that they did not have any more cable ties and that they could not load the bird without a cable tie on the travel-box, and refused to help any further.<br> <br> Despite the Mango representative running to find a cable-tie, and returning 20 minutes later, with one, we were offloaded from the flight, as we had missed the boarding by exactly 1 minute, due to Mango's incompetence.<br> <br> We eventually got another flight to Johannesburg on Mango. Sadly, our saga does not end there. <br> <br> I had checked my (insured) Spanish guitar (worth R15000) into \Carry-on Luggage". Upon exiting the aircraft in JHB and heading up the access tunnel I discovered my guitar"