1 reviews | Active since Mar 2009
Mango Airlines should offer other businesses courses on client services!
I live in Durban with two of my children, my eldest lives in Pretoria. He was taken to hospital and, as any mother would do, I charged up to Pretoria (on Mango) to be with my child. Not going to go into too many details, but on the day I was supposed to fly back I was delayed by his doctor and ended up missing my flight.
I am a single, self-employed person, so no work = no pay, and I don't earn a fortune, I work long hours to survive. I thought I was in a completely hopeless situation, but the amazing Mango staff offered me a workable solution and I managed to get home (albeit hours later).
They were even sweet enough to charge my cellphone for me whilst I waited for the flight so that I could arrange for people to pick me up at the airport. Talk about going the extra mile!
Thank you, Rejoice, and your team and I hope all the cabin crew had a wonderful International Cabin Crew Day!
Mango is definitely my airline of choice.
