Mango airlines poor customer service

Mango Airlines have a very poor method of sending confirmations of booking to customers. I recently purchased and paid for tickets and received no confirmation email or any details for 6 hours now. As a customer I have no idea if my bookings were made. Calling their customer care and on hold for an hour now wasting all my airtime , they don't respond to emails either and when I got through an agent he cut the call, doesn't even have the decency to call back. Very poor service delivery.