Mango Airlines Pathetic Service

I flew from JHB to DBN , The baggage handlers broke into my bag which was sealed an locked they broke the lock an when I called mango they said no I must email them when I emailed them then they didn’t respond after 19 hours of waiting I called them back spoke to a very rude individual who didn’t help much then further more didn’t care if anyone else’s luggage had gotten tampered with he said if someone felt something was missing they would have mentioned something. Which I didn’t even know because I only found out that some one had broken into bag 3 hours later when I arrived home. They broke the hole lock. An stole Medication/ 3 pairs wireless Ear Phones/ an not to mention my bag.

So basically I wasted my time an effort saying anything to them they are so ***********.

They say if u loose ur clothes they can only assist by kgs- how can u measure value of an item ?? When a t shirt is so light but my one shirt is valued at 2000 a shirt.

So there level of service is **** an I’m very disappointed.

Mangos Response was so poor : In the beginning of the email they apologize an say they looking into it in the end they say they cannot do anything to help me.

Kindly find email below ;

Thank you for submitting your reply. Kindly allow us the opportunity to convey our sincerest apologies for the inconvenience caused. Mango takes all forms of dishonesty extremely seriously and we have a standing task team that continually seeks to minimise theft. Please be advised that the heads of security works very closely with all airlines and role players at all airports to continually seek and implement solutions that either halts or impedes pilferage while also exercising quality control of our Guest’s baggage. Our operations team constantly engage on matters such as this and new avenues to aid and prevent such incidences are always considered and implemented. Even though the upgraded security measures has shown a decrease in pilferage and damage over a period of the latest 24 months, regular consultations and reviews are constantly being tested and implemented. With reference to our terms and conditions of carriage and as a safe-guard measure for the airline and our guests’, Mango only compensate for missing items of clothing with a distinct difference in weight and not for any valuables (including jewellery, money and fragrances), electronics and fragile goods stored in your bag. All baggage related incidences must be reported to our offices within 24 hours of your flight. Passengers who have opted to purchase the extra travel insurance may claim for certain losses and damages not covered by the airline. Again, we apologise for the negative activities experienced. Thank you for flying Mango.

Best Regards

Shabnam Dhansay | Team Leader: Guest Care Department