Mango Airlines Online Credit Card Payment Chaos , Without Flight Confirmation And Take Money from my Account

I tried twice on 22 August 2018 to book a return flight from Johannesburg to Durban on Mango airlines (* which I have supported many times over the last few years) and my credit card payment would not go through at all and I aborted the whole effort after waiting the second time for almost 10 minutes.

I also got no confirmation of any flight booked from Mango via e-mail.I had no option but to book on another airline for my flight. Later that day I got a message from my bank that the amount of R1235.26 was reserved by Mango Airlines for a flight, for a confirmation I never received.

I then phoned Mango and spoke to a person "Chantel", who indicated that Mango had problems with credit card payments recently and they will investigate and possibly refund my money. After that, all went quiet and I tried to speak to consultants , also sent an e-mail on 5 September 2018, all to no avail. Mango Airlines still have my R1235.26 and appear very, very unreasonable in their total unresponsive behaviour. I hereby wish to request Mango Airlines to refund my R1235.26 immediately The Mango Flight reference issued after the fact :- RFWYCG I am waiting.