Mango Airlines is just a **** dont ever book a flight as you will be left stranded

I dont even think that this Airline deserves a star. So I made bookings through a travel agency in March 2020 just before covid 19. I decided to move my dates to Dec 2020 just be in the clear with regards to the lockdown regulations

A month ago I viewed my booking and it indicated departure Bloemfontein - - - - - - Cape Town the 14th Dec 2020 Return flight Cape Town - - - - - - - Bloemfontein the 20th Dec 2020

I paid the last of my outstanding accomodation today the 16th Nov 2020. I thought let me just have a view and see if my flights are in order. When I logged on to Mango website I noticed my flight from Bloemfontein was canceled without a notification what so ever.

What about the huge sum of money I paid for my accomodation will I be reimbursed?

I called the customer service the first call took the operator 45mins and 32 seconds to answer. I explained the entire situation. The operator then transfer me to the refund department in which I was placed on hold for 36 mins after I explained the situation again. I was yet to be transferred to another operator after holding on for another 30 minutes the phone cut.

The refund operator explained that flight schedules have changed due to the Covid19 pandemic i did not get a clear indication if i will be refunded or if my flight schedule can be amended. If it is amended additional accomodation costs will be involved whose responsibility is it to pay these costs.

So I would like to know if i have the right to take this matter to court. I do understand that nobody asked for the pandemic but what rights do us as consumers have with regards to additional costs involved. Will we be refunded for flight schedules that mango airlines just changed without consulting the consumer, On which platform do we report this matter to as when we call the numbers listed on the mango website they can not assist consumers. Is there any plan in place to ensure that the consumers needs are met. Please any advise will be appreciated i dont know where to report this matter to other than using this platform. Flight JE403