1 reviews | Active since Apr 2011

10 May 2016, 08:01

Mango airlines inconsiderate to customers health needs

<p>I booked a ticket with mango last night online for my husband.my husband has lung cancer and cannot walk too fast or distances.I called mango this morning to arrange for a wheelchair but was told by them that people were already boarding the plane and I was giving them short notice.the lady was Lester at the health service room.why do you offer bookings online but need 48 hours notice for a wheelchair? My husband could barely breathe but arrived at the counter at 930 for his 945 flight but was told the flight had left! Why do you give a time of departure on confirmation but depart 15 minutes prior? My first and last time booking with these people.my husband had to pay a further R400 to get a seat on the next flight! These people are inconsiderate to people's needs but very quick to take money!very very disappointing.</p>

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