Mango Airlines Incompetence

Time taken for refund relations officer to pick up the phone 9.45 minutes.Time taken for guest relations 6.30 mins to answer.A refund relations officer called Momo who was INCREDIBLY rude against whom I would like place an official complaint for utter insolence & rudeness, her response CANNOT be condoned in this position.As a result of the shoot out, I arrived at the airport at 1.45pm (flight at 2.00pm) My husband had arrived earlier than me and had checked us in. He had our boarding passes. No bags to check in. we sprinted Through checks (see camera footage), made it to the gate to board at just before 1.55pm. We werent allowed to board and must wait for the next flight on standby.Eventually got onto flight departing 3.45pm BUT had to pay a further R1200 to board. We were told to run to the plane as it was departing. We ran the length of the airport, & stood in a long line to board Plenty of time.<br> FIVE minutes before departure the cabin crew or pilot announced over the intercom that we would be departing in a few minutes but were waiting for 1 more passenger!NOT fair that when we tried to board we were NOT allowed. 31st march 1st email. 7 emails since, 1 response. disgusting!!