Mango Airlines HORRIFIC CUSTOMER SERVICE,

Absolutely appalling service from Mango. I was disgusted by their “don’t give a damn” attitude towards customer service. On Friday night I was due to catch a flight at 18h00 from Durban to JHB with my family, one of whom is a 1 year old baby. After arriving at the airport for check in, we were told there was a delay and the flight would leave at 9pm. Horrified, but understanding that these things happen I tried my best to entertain my baby in the airport for three hours. Three hours turned to four, then five and nearly 6 hours later we only knew we were delayed by viewing the airport screens. No message from Mango, no announcement made.NOTHING. Eventually the people due to fly called for a Mango representative, the lady rudely told us it was a silent airport and “our responsibility” to check for delays while the male supervisor was laughing under his mask at his “valued customers” we were cold, tired and hungry. Needless to say our flight only landed in JHB at midnight and were were all therefore forced to break the president’s curfew by being on the road after 00h00. Some of the passengers had to travel for more than an hour to get to their destinations. And shock of all shocks, it wasn’t even Mango who ended up transporting us. All I can say is thank goodness for Global airlines. Their service and professionalism was outstanding. Despite our incredibly delayed flight the flight attendant took her time to explain all safety precautions to me for traveling with a baby, and carefully assisted with putting his belt on. The sad thing is our flight to JHB had been to attend a very important family function and due to the fact that we finally only got to bed at 02h00, none of us could actually enjoy the function the following day because we were exhausted. Needless to say the flight Was barely better. Although on time (hallelujah), the heat in the plane was beyond bearable. In fact it was so hot my eldest daughter thought she was going to be ill so to be safe I reached out for the sick bag for her, just in case she needed it. To my horror I couldn’t open the bag, and upon inspection I found it was stuck together with still warm and wet gum!!!!! Appalling. The Mango flight attendant literally just dropped the baby belt off, no explanation, nothing but a bucket full of “we don’t care” attitude! I WILL NEVER USE MANGO AGAIN. I cannot see how they will survive long term as their service is the worst I have ever seen. I can only hope Global *****s Mangos market share, as they are fabulous. I’ll most definitely share my experience to all my friends and family so that they don’t have to go through the same experience