Mango Airlines EDGARS account

Item: Mango Airlines
Rating: 2
Author: Wehnke B

On 20/06/2016 I attempted to purchase a ticket through Mango Airlines and my EDGARS account Account# ********** ********** 40535 Card# ********** ********** 07939 this process failed and I received no email confirmation nor SMS saying that the process was successful. Later I used my FNB card as I normally do, and purchased a ticket for (R2348.01) NSGVFK I received my EDGARS statement about a week later, and it contained an amount of (R1760.41) NSVCWM for the aforementioned failed purchase. I contacted EDGARS (EDCON) and spoke to Cherise Ref # ********** 90, she insisted I contact Mango as she could not action a reversal from her side. I called ***to query what can be done and spoke to Xolela who forwarded me the booking references, Xolela then attempted to transfer me to the Refunds / Cancellations department - I was cut off after holding. Called ***again to request assistance, and was transferred by Maselane to the Refunds department - I was cut off after holding again. Barbera gave me the direct number for Refunds as ********** - I held for 5 minutes and was transferred for some reason to Reservations, Lebo said she would transfer me - once again I got cut off. 6 calls later to cancellations I reached Scelo who advised I email this through to the IT department for investigation. I contacted Mango before my flight was due and was told I would get a call back before end of Business as I was flying on Saturday 16/07/2016 and returning 31/07/2016 - I am yet to receive this follow-up courtesy call. While on holiday I queried with EDGARS again whether the reversal had been done, I was told the amout still reflected on my account, and that the reason (possibly) for this to occur was that I had no EDGARS Club membership, nor a "Thank you Card" I returned from my holiday on 31/07/2016 - spoke to Mango Airlines' enquiries at Cape Town International, I was told that they cannot really do much except re-query and make note of my exception to the matter. As a customer of Mango, and EDCON / EDGARS I feel that the CPA is my only option here as well as small claims court.

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