Mango airlines don’t want to refund 350 which was taken from a pensioner

I spoke to guest care ( shakira) aswell

This happened on Wednesday 2 weeks ago I contacted mango airlines on fb messenger , guest care, head office, refunds My father had a return ticket with mango airlines from dbn-jhb and jhb-dbn. An hour ago mango airlines refused to issue him a return ticket cause his surname was not there. I phoned head office they said the team leader at o r thambo should let him travel with the same details like he came up with. The women ignored what I said and demanded the 350.00 from a pensioner!!! I had to Ewallet to standard bank they Went with him to the atm to fetch the money. He was out of breath as his pump was in his luggage. My father is 75 years old and his a pensioner. This is Absolutely disgraceful of mango! it was said by head office he should of not been charged. He was treated really badly and his very upset. For the past 2 weeks I have been passed around and repeating the same story. The supervisor was unhelpful either! Mango airlines very disappointing service!!!!!