Mango Airlines don't follow Covid protocols

Mango Airlines didn't follow or enforce Covid protocol on a flight, the air hostess made me feel as though it was my issue and then my complaint to the airline was ignored / not responded to.

- Multiple people boarded with masks below their nose, some substantially to the point where they were barely covering mouths. - Three kids boarded not wearing masks at all (from 3-6 years old). The hostess said to the parents they need masks, then didn't make them put anything on and they walked onto the plane without them. - The air hostess at one stage had her mask below her mouth while she was talking. - Multiple people then sat on the plan without masks on properly, two were in the seats in the row alongside me. - Instead of correcting them, I was asked to turn off my kids iPads for takeoff. This is fine as it's the protocol, but I believe that Covid is a lot more serious than an iPad. I asked why she wasn’t enforcing masks correctly and she asked who wasn’t wearing one. This is despite the man and wife next to us having theirs below their noses. - I looked at the man, the hostess noticed and did nothing. She said if I feel uncomfortable I should complain to her. My issue is that I already felt uncomfortable and was trying to not make a scene, but instead of her addressing the issue she tried to make it my problem and get me to speak up instead of her doing her job. - Later once in the air, she came and asked the man next to me, but this was now at 10:09, over 20 min since our discussion. Worse though was that he didn’t cover his nose, he just raised it to touch the bottom of his nose, and she was ok with that. - Within 10 min his mask was down again and she simply ignored that for the rest of the flight.

I feel that Mago staff were: - Unprofessional, in not following safety protocols - The air hostess was unprofessional in trying to make me the cause of problems, instead of taking responsibility. She is after all the security officer on the plane, not me.

The experience was unpleasant and the staff did nothing to address the complaints. This is in direct contrast to Safair who did all they could to adhere to protocols when I flew with them a few days earlier.

On the 4th December I sent this complaint to Mango Airlines and they have simply ignored it.