Mango Airlines Delays

On flight JE701, Saturday morning from Lanseria to Cape Town, we kicked off with a 20 minute delay on boarding. Once boarded we were asked to disembark for an expected 1 hour delay. Within this hour we were notified of a further delay and again a further delay. We eventually left 5 hours behind schedule, and arrived in Cape Town at around 1pm instead of the planned 8.35am. This caused havoc in a planned weekend getaway - where bookings and payments have been made months in advance with no cancellation return.

After the nightmare on Saturday we were sure Sunday would be more forgiving, but we were in for a treat. With our departure time set for 4pm we only took off after 7pm. This makes quite a difference with pick up arrangements on a Sunday night, and work again on Monday.

To say the least - I am very disappointed in the poor management that Mango has showcased this weekend. Not only is this an unreliable airline, with no regard for their passengers, but the common decency to effectively communicate to and update your paying customers was the last straw.

Delays happen to any airline. But the way you handle it makes the difference. This was handled very unprofessional by Mango staff, perhaps because the staff also didn’t seem to know what was going on. Mango and SAA for that matter will not see me, or my company again.