Mango Airlines.. Damaged Bag Not Repaired correctly.

In February 2020 i reported a damaged suitecase bag to Mangos Baggage claims department. They took down my details assessed the damage and gave me a ref no. And a company called Leather bag shop in Durban to drop off fhe bag for repairs. I did that and today i collected my bag from this repair shop. The workmanship is really pathetic. I cannot accept this. The stitching done on my bag is awfully ugly and does not match the bag stitching at all. The shop owner says i must complain to Mango Airlines and was not understanding and very rude when i complained about the workmanship. Now my bag is further damaged and not repaired. I demand that Mango take responsibility and refund me to get a new bag or sort this matter out. The Airlines is dealing with a company that is unprofessional and absolutely poor workmanship.

Please can some responsible persons get back to me to compensate my loss. Kind Regards M. Osman