Mango Airlines Customer Experience: Mango Airlines Stole my Laptop

On the 26th March 2020, the last day before hard lockdown, I flew from Cape Town to Durban. Upon disembarkment from the flight, I assisted an elderly lady who asked if I could carry her hand luggage to the exit of the plane. In doing so, I left my handluggage on my seat(Laptop Bag with Laptop). When turning around to go back to retrieve my bag, the air hosts/hostesses said I wasnt allowed back onto the plane. I explained the situation and they stated my hand luggage will be handed into Mango Lost Property Durban. I waited 45 minutes and nothing was turned in. The employees at the lost property desk said that the plane is always cleared and if nothing turns up it usually means it has been ******.

3 hours later, I was called by Mango. They stated that they had my laptop, however it had been flown to Joburg and was getting held in Mango's lost property at OR Tambo. There was nothing I could do to get it back as the country was going into hard lockdwon and the airport was essentially closing. It is now the 21st Septemeber 2020, 6 months down the line and I am unable to contact anyone from Mango. THEIR GUESTCARE continually forwards my call onto the Lost Property division who FAIL to answer calls.

Mango has essentially just claimed my LAPTOP and the possessions in the bag.

SHOCKING SHOCKING SHOCKING CUSTOMER SATISFACTION AND EXPERIENCE.