Mango Airlines bad service

I have already put this on Facebook, but I feel more people need to be aware of the terrible service. My friend and I flew from Cape Town to Lanseria on flight JE712 on 12 August 2019. When the ticket was originally booked, departure time was 14h30. When we got to the airport, this was changed to 16h00, then 17h05, then 18h35, then 19h02. The gate was also changed from A11 to C3. We eventually left at 19h45!! We approached the Mango desk three times, only to be told that there were technical problems. The staff could not have been less interested or helpful if they tried. My friend has a hearing problem and when she asked for the Mango representative to repeat herself, the response was done rudely by saying, "like I already told you, there are technical problems". When we eventually got to the plane, people had to literally climb aboard because the steps were badly placed. The plane crew had this rectified, again, the ground staff, could not have cared less. on board, we were told of the complimentary meal voucher that was handed out at the airport??? Most of the passengers knew nothing about this, so I gather it was for only certain people!! We we eventually arrived at Lanseria and collected our luggage, my friend noticed her bag had been tampered with. On checking, her binoculars had been ****** out of her bag. We went immediately to the Mango desk and was then referred to the baggage office. Here, we found others with similar problems, including suitcases being broken etc. When it was our turn, the guy told us that he would look for the paperwork for us to complete, then there might be an investigation and they might contact us!! We may have been there another hour or more, but due to the total lack of interest and utter incompetence, we decided to walk away. My advice to anyone looking to fly locally, DO NOT use Mango if you are looking to have a pleasant experience. All you will received is utter frustration and disappointment. The incompetence and lack of customer service is over whelming to say the least. Mango did reply to my complaint on Facebook and told my friend to contact the baggage office within 24 hours of landing. I am not sure if there is any point to that as we went directly there in the first place. Lets see what happens..........