Mango Airlines as inhuman as fruit

I'm a frequent flyer with Mango airlines, and use their services as often as 4 times a month, my last flight with Mango were probably the most traumatic experience in my life.

On Friday 29 Sept. me and my mother flew from PE to JHB with Mango (JE534) to collect my twin boys, (under the age of 2 years) to come and visit me in PE for 10 days.

On our flight back from JHB - PE (JE541) the flight attended told me that I, my mother and twins can't sit together, I told the flight attended that it were the first time in almost 4 months that my twins has been with me, because my estranged wife "stole" my boys and fled to JHB with them and I had to get a court to allow visitation. It were also the first time the twins were flying and were very scared.

We tried to move, but one of the twins started to cry hysterically and clinched onto me, the flight attended then said it's fine we may sit together, after a couple of minutes one of the other flight attendants came to us stating we can't sit together and that the airplane will not take off before we moved. I asked her to tell the pilot of my ordeal and ask him if we may sit together only for the ascend, but to no avail.

The pilot announced there's a "uncooperative" passenger and he will not depart and if "he" doesn't cooperate he will let him disembark with the police.

We had to move with the twins screaming and clinging on to me, what a traumatic first flight for my poor boys.

No were on the terms & conditions it's stated that infants can't sit together on a plane, it only stated 1 adult per infant, if it were communicated properly before hand I would've booked 3 seats or rather opted for driving.

I'm not willing to put my boys through such a traumatic experience again and would think twice before I'll be a paying Mango customer again.