Mango-airlines are *******

Good day

This is with great disappointment and pain that I need to bring this unto your attention . My husband ( Mr Deogratias Mahundi ) and I ) took flight JE 147 departing from JNB to CPT times of flight 14:50 - 17:00 yesterday 13 Nov 2019. Only to discover that my husband’s Tissot wrist watch was ****** by your stuff .

I checked in online , and I wrapped my bag due the fact that my sides was open and didn’t want my clothes to get lost or fall out in transit . My husband didn’t see need to wrap his suitcase coz it was locked and was perfectly sealed ..

We got to OR Tambo before 13:00 and checked our bags in . When we arrived in CPT my husband suitcase was wrapped with security tape and we couldn’t understand why . We then went to Mango Baggage counter and tried to figure out why the bag had security white & red tape .. The consultant didn’t know either coz if there was something wrong why weren’t we called . He gave us a scissor to cut of the tape ,We checked for any irregularities.But the side of his suitcase zip was ripped but the suitcase was still locked tsa code combination.

The clothes was still neatly packed but the top see thru zip was left opened ( even though my husband closed it ) Still puzzled and in disbelief why would his bag be torn on the side .

When we arrived home and then checking our bags .. we realized that it was his Tissot wrist watch that was ****** . And the zip was torn open exactly where he has placed his watch .

It was no coincidence but it was someone who knew there was a watch n could exactly position it .. It’s planned and they only wanted the wrist watch coz my expensive perfume and belt was there but it wasn’t touched or moved ...

Those in security checking are the culprits and might have other accomplices .

I’m highly disappointed and we need that watch back ,it cost over R7000. It was purchased in Dubai

My husband carried 2 watches and couldn’t use both . But our carry on bags was fully packed with our phones , our kids phones and our iPads.. we together had 7 phones and 2 iPads on us ..And clothes we bought for our kids ( 3 paper bags )and take away food . Our carry on bags was full as it was

And little did we even thought or imagined that Mango staff will deliberately open your bag and ***** from it even if the bag is locked and for a fine cheek wrap security tape.

There is no way ,that suitcase could have fallen open in transit ( impossible) it was hand handled n ripped open exactly where the watch was located.

If Mango employs ***** to ***** our goods that cost more than the flights itself . What does it says about Mango ?

We want our watch back, your workers are *****ing coz nothing happens to them .. Kind Regards ***