Mango Airlines and O R Tambo

Flight JE284 got delayed because of understandable but when we got to O R Tambo, it took 30 minutes just to get to baggage claims after that our luggage was no where to found. We had to wait 1 hour and 15 minutes to get our luggage. We asked the consultant at Mango luggage assistance and no one knew where and when we'd get our luggage. My means of transport was the Gautrain I missed the Gautrain twice because of this flight. I was stranded at the Airport at, I literally sat there for 30 minutes trying to figure out how am I going to get back to Pretoria. As a young woman requesting for a cab or an uber so late at night was a total risk and it's not safe and on top of that I got charged so much money just to get home, money that I don't have even have. It's unfair and as your client if you're about to inconvenience my life the best thing you can do is be more informative and sympathetic. Mango Airlines and O R Tambo all we wanted as your clients, was information regarding our luggage, instead of telling us that " we don't know what's happening either". I'm sure a lot of us on that flight will think twice again before booking a flight with Mango anytime soon.