Mango Airlines

<p>We booked a flight from JNB to DBN for 21st Dec with Mango Airlines. Due to unforseen medical reasons (passenger had a mills heart attack and was hospitalized), passenger could not make the initial flight from DUR to JNB and we cancelled this one with Kulula who happily refunded us.</p> <p>We therefore wanted to change the Mango JNB to DBN flight to DBN-JNB.</p> <p>When we called the call center and after having explained the hospitalization, the agent said they have to charge the fee, "it doesn't work like that to get it waived" due to the circumstances. We were also advised that a cancellation would forfeit the money, despite the fact that Kulula happily refunded us due to the circumstances and after having received the hospital admission forms and doctors letter, all of which we had advised Mango of and were able to provide as proof of hospitalization.</p> <p>Complete inhumane and inconsiderate to have to still charge the fee which we had no choice but to pay!</p> <p>Wonder why Kulula would be more considerate to such circumstances for their clients yet Mango is all about making money irrespective of such unforseen circumstances.</p> <p>Absolutely pathetic service and we will ensure to book with Kulula in future purely due to this experience.</p> <p>Call center ( ********** 234) recording can be extracted to confirm the above. Call center agent was Vusi. Calls made on 19 December 2016, from number ********** at 8:47am and 1:28am.</p> <p>We have just lodged this complaints on complaintsboard.com and will also be lodging a complaint on social media so other propsective passengers know about the inconsiderate service from this airline.</p>