Mango Airlines

In one word horrific! After an awesome holiday in Zanzibar we were due to arrive at OR Thambo 15:50 and there was an unexplained delay of approximately 2 hours. We were to get a connecting flight to King Shaka Airport at 19:00. We were meant to have arrived at OR Thambo at 15:50, only to be delayed and eventually landed at around 18:20. We encountered yet another hitch where the baggage took about half an hour to reveal itself, the time is now about 18:50 and the connecting flight with SAA is flying out at 19:00 - a small hurdle. Please note that at this time we were not worried as the pilot had expressed numerous times during the flight that Mango was making arrangements for the passengers who had connecting flights.

This is where the experience went totally south. We got to the Mango " Customer Service " desk, only to be told that there was nothing they could do and that the Guest care department would be open on Monday morning. We were now left stranded at the airport with five kids and no where to go, with absolutely no assistance whatsoever from any of the Mango staff.

Net result was R 8500 later for changing tickets and finding budget accommodation at 21:00 at night.

An awful end to a great holiday compliments of Mango and their total disregard for their clientele.