Mango Airline Ticket enquiry

Good day

I need urgent assistance with the below email enquiry I've referred to *** and ***, however only received the below generic reply.

Email send 05 December 2021.

To whom it may concern.

Can you please assist with my Mango voucher enquiry

We bought tickets just before Covid-19 hid in April 2020 and evething came to a standstill.

We've made enquiries and was informed that the tickets is valid for 2 years. We have our vouchers which has an expiration date on 02/04/2022.

Our details are as follows:

Names: Brandon Clive Ackers, Berenice Dorothea Ackers, Guile John Ackers and Georgia Ackers Booking: ***5 Amount paid: R1834 x4 Locator: TDGPWX

We didn't received any communication from your side as to what is happening with those who has vouchers they couldn't use and whether we going to be refunded.

Your services has been supended till further notice, however what about us who bought the tickets and how is this affecting us as customers?

Are you going to refund or give us vouchers with other airlines?

Will the expiration date be extended as Covid-19 is not going away and again it's not safe to fly as we are entering the 4th wave.

Your very concerning customer. Mr BC Ackers

Generic reply from Mango:

Dear Mango Guest

Mango Airlines remains in business rescue and not operating until further notice.

All un-flown tickets and their values whether booked directly or via an agent/third party, will be retained and vouchers will be issued to be used in future when the airline is operational or treated as a claim in the business rescue process.

During this period, Customers are encouraged to make alternate flying arrangements until further notice.

Our Call Centre services continue to remain unavailable for now.

Any further information will be communicated to customers via our website and social media platforms as it becomes available.

We apologize for the inconvenience caused.

We thank you for your patience and commitment to the Mango brand.

I have referred the same email on 19 January 2022 to ***, however no feedback received.

Good day

May we please seek your urgent assistance with regards to our Mango tickets enquiry.

The below email was send to the Mango voucher and enquiries email address, however we only received their generic email response.

We need to know whether we will be refunded or can flights be arranged with a different airline which is affiliated with Mango airlines?

Our tickets will expire 2nd April 2022.

If you guys can't assist us, can you please direct us to someone who can?

Mango airlines doesn't have a call centre and nobody's responding accept for the generic reply.

Your urgent response is highly appreciated.

Thanking you in advance.

Kind regards Brandon and Berenice Ackers