Mango airline the worst customer service I have ever received!!!

I posted this on Facebook last Sunday and it is now Friday and I still haven’t had any notification that they have read my message and not even an apology. Absolutely disgusting service !!!

Mango Airlines I left JHB on the 4th of June to go visit my family. I always fly safair but because Mango were doing a great special my husband booked us our flight with you guys. I had a fabulous trip from JHB to PE and the gentleman who booked us in was so helpful as I was flying alone with a baby and child. He took the initiative to push my baby in her pram to the boarding gate as my other little one was tired of walking. I wish I had gotten his name to commend his great service. Now I can’t say I had the same service flying from PE back home to JHB (29th June). I dealt with a lady by the name of Lily Elephant who was rude to me from the start of my checking in process. I had a lot of luggage with me but the same amount that I had going there. On our way there we had to pay in R550 as I was over the 50kgs given and still had to take my cot and car seat with me... ( and just by the way when I fly safair they always take my car seat when checking in and book it in for me free of charge) now I can’t remember exactly but my cot and car seat were about 11kgs over and in PE I was 15kgs over?? How can that be if the exact same things were transported? She told me I would have to go pay R750 for the excess baggage which I do think is ridiculous but anyhow that wasn’t the worst part. I then turned to go and pay for it only to turn back and ask her if I take the car seat with me on the plane will I still have to pay for it? While asking this the next people from the queue had stepped behind me thinking I was done as I walked about 3 steps away before returning. She said no you don’t but I can’t deal with this now as I first need to see to the next people. She hadn’t even started with the checking in process but I could see she was irritated with me. I then waited with a crying baby while she saw to her next customer. When she had finished she grabbed the car seat weighed it and deducted the amount from the R750 I was going to pay. It was now R400 which I thought was a lot better even though you can find flights the same amount... just saying!! I went and paid and came back to give her the receipt. I then asked her, because I have so much with me is there somebody who could help me carry the car seat to my boarding gate. She said no. So I asked again, and again she said no there is nobody who can help. I then said well when I get to the boarding gate could I please just go to the front and not have to wait in the queue as I still don’t even know how I was going to carry everything. Again she said no. By this stage I was fuming inside as I had been very polite and she clearly was taking great delight by not even trying to help. My mom helped me to the entrance of the boarding gate and I asked the lady there if there was anyone to help me and she said no there is nobody to help you and then proceeded to shout at me because their was a queue behind me and said I must just kick it along. I was almost in tears by now as I was already stressed flying solo with a baby and child. Thankfully the man who was standing behind me came to help me and he too said I can’t believe how rude these people are. He carried the car seat to the boarding gate and I asked the lady their if someone could carry it for me and finally she said she would find someone with a reflector jacket who could take it for me. Not sure if it was karma for being so rude to me but Lily Elephant was called to carry it to the plane. When I finally sat on the plane I burst into tears as I hadn’t even managed to say goodbye to my mom as the lady who checked our boarding passes pushed me along and said I was holding everyone up. I hope no mom ever has to go through what I did as i felt so helpless. And as far as Lily Elephant goes I think she needs to be taught a few lessons about customer service as she needs to learn a lot!!