Mango Airline should shutdown!! Another SAA!!

So I call Mango after my family have been delayed for over 2hrs at the airport. I speak to the guy by the name of Ronald, who is suppose to be a Supervisor. I ask if it’s acceptable for the flight to be delayed and his response is, “to who?” Does this mean it’s acceptable to him, not passengers for their aircraft to be delayed? I later ask for COMMS on their delay. Mind you my wife was traveling with our young kid on the plane, and still had to drive another 190km when they get to Durban, with a kid, and now inconveniently at night. The guy I spoke to seem to not care about that at all. Are these the values that Mango live by? The guy has the decency to say they are delayed by 2.08min, whereas the flight was delayed WAY LONGER THAN THAT!!! They are even liers about thee time. Is this the service we ought to accept?