MANGO airline PATHETIC service...no customer care...NO CARE AT ALL !!!

I'm writing in total dismay. Its beyond belief that a reputable company such as mango airline can provide such pitiful service. I purchase a mango ticket online on the 4th of February 2020 on the mango website like I normally do however THE payment method was with standard bank Masterpass .I noticed that I didn’t receive the confirmation email straight away however the payment did go off my account. So I decided to wait a day for the email.

The next day, still no email. So I called mango airline...do you perhaps know how long you have to wait just to speak to a consultant that only picks up the call after 45minutes to tell you they don’t know how to help you ??? Please test out this theory when investigating. Before I even begin my story I would just like to make it clear from my 22 calls to mango. The staff are completely ******** and it's almost like they all work for different companies. Emphasis on the different feedback you get from each consultant. On the 5th of February I called mango 8 to 10 times. Each time waiting from a range of 10 to 45minutes for them to answer. Not one consultant was able to give me the correct information. Eventually on the 8th call I spoke to a consultant that said my bank didn’t release the funds. So I called my bank. My bank literally gave me more information than mango did. At this point my bank advise the funds were released I just need to confirm with mango...on the 9th call I helped the consultant by giving him information that I just received from my bank. Only then was the consultant able to say yes this could be the reason. Please send an email to [email protected] with the proof of payment...they did not accept the Masterpass proof of payment. I had to wait for it to reflect on my bank statement the following day and then send the email. Today is the 24th of February...I still haven't received any feedback from mango .. would believe it after 7 days I called in and I was back at square one !!! They couldn't find my transaction. They had to look for emails. After calling in another 5 times, two consultants advised they would contact me once they had feedback...they took down my contact details and up till today not one consultant called me back !!!. Eventually after 3days I called and asked for a team leader to investigate further, It’s now more than 11 days all she did was send me an email to say that she will investigate. On the 19th of February I decided to call again. I had to repeat the process all over again, the consultant took down my contact details as well. Today is the 24th still no call. No curtesy call.no call to just give feedback. Knowing I'm an extremely frustrated customer. No care in the world...to be quite Frank every single flight I've taken with mango lately has been delayed due to them not managing time and not to weather condition, mind you still I continued to purchase tickets from them but this is the last straw I want the entire world to know mango deducts money from your account and doesn't find it a necessity to return it within turnaround time. They have no care for the customer. All their staff are ******** impolite and have no sense of urgency for customers. They make false promises to call you and they don’t. Every single staff member needs proper training...oh just to add on I even drove to mango at the Johannesburg airport and spoke to supervisor called Wendy. She was no help at all...she advised she’s going on leave and will only be able to help me in a weeks’ time...again emphasis on the lack of training and sense of urgency. Customers’ needs....!!!!