Mango Airline Luggage handlers Stole my clothes

<p>I flew from Cape Town to Lanseria on Flight JE 716. Upon check-in, I requested the black strips to be put on my bag Zip. That was around 16h05 on Saturday 03 June 2017.</p> <p> </p> <p>Since my bag was more than the required 7kg, i was compelled to hand in for under carriage. Unfortunately it didnt have a lock, hence i requested the black strips to lock it, which was put in place (2 to be specific for 1 opining)</p> <p> </p> <p>Upon landing, when collecting my luggage in Lanseria from the carousel, I was confronted with a bag that didnt have the black strips, i could see it a mile away, </p> <p> </p> <p>I immediately took the bag, notified the not so friendly lady at Mango Couter next to the corousel (Portia her name). I told her what was happening, before we could even open the bag she told me this was normal. I then ask what is normal about my bag searched, my privacy was violated and she told me it was normal. She told me right away that I can do whatever, but if something missing i must just forget about it because the bag still weigh the same. </p> <p> </p> <p>We opened the bag, I found my toiletories bag open, all my presciption facial products spilled inside the bag to emptiness. I quickly scanned through and i could not notice anything missing, especillay that she weighed the bag that no weight loss was recorded. She made me complete a form, and informed me that I should expect a call on monday since the people dont work weekends. </p> <p> </p> <p>After waiting half a day, i decided to make phone calls using the number provided at the reference slip ( ********** ). Unfornately the number in not valid, however it is on the slip. After googling the numbers, i was directed to ********** . There i found a rude lady by the name of Lebo / Maureen (Well those were the names she gave me when I mentioned she was rude and I would take to management. She later hang the phone on me without much help. That was around 13h00 when I spoke to her, just in case you want to follow up who was working at that time. </p> <p>I called later and I was given the number ********** , then i was told is the wrong number then finally given ********** . Where I found the gentlemen who told me straight away that from the report they have, the weight is the same so I must not expect payment. </p> <p> </p> <p>During the process, no one cared about my ****** property, all the staff was interested in telling me that i am not getting compensated whatsoever. I wonder whether they will even do the investigation. Now i understand why your employees ***** from us customers, as you are encouraging them and telling us we are not getting any compensation. Dont care about our losses through your employees theft. </p> <p> </p> <p>All in all, I reported that my 2 Puma Golf Caps were ******, since they weigh almost to nothing, no wonder the scale showed the same weight. In fact, i would question your callibrations, since the bag in Lanseria weighed more than in Cape Town. </p> <p> </p> <p>All I need is you find the ***** in your employees, get my Caps and I dont care what you do with him/her. </p> <p> </p> <p>But in summary, the experience with your call centre people was a nightmare.</p>