Mango airline disappointment and refund issues

On the 9th December 2020 I made a purchase with Mango. On the 12th December 2020 the same amount came off my bank account. Then on the 13th December 2020 the same amount came off my account again. I contacted my bank and they confirmed that the problem is with the airline and that it's not a debit but a purchase. I thus contacted Mango airlines and boy did we experience attitude and poor customer service of note. The person we spoke to by the name of Momo in refunds department ,1.had no way of speaking 2.cutt you off while you speaking 3.while you speak just transfered yo to complaints.

I feel this is not fair towards me and my family. We were told that it might take up to 14 working days before any refunds get made. It's Christmas and it's not a small amount of money thats been deducted. We got small kids in the house what a disappointing Christmas this will be to them. Mango please do right by the little ones, as you were always our airline of choice