Mango Airline Customer service

My 2 teenage daughters and I, experienced terrible, customer treatment and biasness from the staff at Mango on29 December 2019, we missed a 05:55 flight because we arrived at 05:30 and even though we had already checked in on line the previous day. We where told that we wil be placed on standby and to come back on intervals which we did & each time we were told that we wil be placed on their priority list on the next available flight . Three flights later we noticed that people who missed later flight were given preference and when we questioned the rational for the biasness and deliberately being sidelined. The second shift Supervisor told us that we weren't on the top of their priority list but right @the bottom & it's not their problem since that was a had over from the previous shift. She also couldn't understand why we were kept on standby for so long as seats were available through out according to the record on the system . Instead of investigating what might have been the cause of the whole confusion she blamed us for not questioning the previous staff, who claimed to not have any seats available. After almost 10 hours We were told that we wil have to wait for the next flight boarding at 16:15 (JE341158) and depending on the seats available we might have to choose who stays & who lives between me and my teenage daughters. What hurt me most about this situation is the insincerity the matter was dealt with. The flawedness of the whole procedure, as alluded by the second shift Supervisor we we were overlooked for reasons not known to us. It pains me that i then get to be told that we might have to be separated during such a season with such high crime rates against women & children in SA. This experience was emotionally draining & made our whole experience unbearable such that we were even willing to forfeit the plane tickets and go home.

Regards,

Seipati Nku