MANGO AIRLINE CHARGED ME THREE TIMES AND FAILED TO SETTLE REFUND

As a brief background, I fly locally almost monthly and somehow my belief and trust in the Mango Airline has been awesome. However, after my last experience, which happened to be an emergency flight – all that changed and I was faced with the reality of the pathetic customer service I received from Mango. Mango is never going to be recommended by myself again (included in the corporate arena).

The events as per my complaint:- 1. On the 26th of March 2018 I had booked a return flight – the flight was to depart Cape Town on the 24th of April at 17:30, and arrive in Durban at 19:25; and the return flight was booked to depart Durban and return to CT on the 30th of April 2018. 2. As life is uncertain – I had a medical emergency and need to bring my departure flight from CT forward – by this I mean I was required to leave CT on the 21st of April instead of the 24th. 3. Hence, I changed my flight and instead of leaving on the 24th of April, I left on the 21st of April at 8am. 4. In changing my flight as per point 3 above – I was required to pay the balance of R519.00. Due to the pathetic service I received – the said amount was taken out my account three (3) times. Payment was done via my credit card. 5. Immediately, thereafter I called the helpline and I was transferred to the refunds switchboard. I was told that I would receive the monies (R1737) within a week. 6. I followed up four times to date (16 May) and nothing has been settled. I was told that the refund would take 48 hours – it has to date been 25 days, and there has been no communication to me.