Made double payment & almost didn't get a seat on the flight or reimbur*****t !!!

<p>I made an online booking and received a notification that the booking hadn't been successful so I made a second booking and then realised that I was infact debitted twice. This did happen through a comparison website but straight after this happened I phoned Mango, that was on the 29 June and apart from that I phoned and subsequently wrote to a Mrs Shadnam Dhansay ( Team Leader in the Guest Care Department). In my email I explained what had happended, gave details of both bookings, explained which should be cancelled and which I was happy with and asked for a refund. I understand that this booking wasn't made directly with Mango so the initial mistake wasn't theirs however both payments went directly into their accounts and a charge that was made to me for this booking by the comparison website was reversed as they said it had been unsuccesful therefore Mango also would not have been asked to pay a commision to them. Please see what then followed in my experience of the actual flight this is what I then wrote to the afore mentioned "teamleader" I am still awiting a response as well as a refund! Please note that I normally fly Safair and have only had excellent service from them, however due to sometimes taking extra luggage I thought I would give Mango a try as I fly regularly to CPT where I have a shop. This is what I wrote yesterday to Mrs Dhansay, still I await a response!</p> <p>"I don’t know if you heard of my fiasco yesterday at the airport I know that an attempt was made to reach you. I would hate to think of what would have happened had I not been early, as the problem took a good deal of time to resolve and it initially looked like I was going to be denied a seat. Imagine how upset I was especially as I took the trouble to write to you on Friday the day after my bookings to let you know what had happened and clarify which flight I would be taking and which I would be cancelling. Fortunately I had these emails available on my phone.</p> <p>On my way down I got a boarding pass from the self service machine and was stopped as I was boarding this too took at least 15-20 minutes and greatly inconvenience myself and my fellow passengers, I would have thought that the flight attendant would have put a note on the system to avoid a repeat of my poor experience, however clearly that was not the case."</p>