Lost luggae, no reimbur*****t

I flew with Mango Airline JE364 from Cape Town to Durban. I brought 2 x 1m strip light profile with me. I was advised the profiles must be check in. However, upon arrival I didn't receive the profiles at baggage claim and was given a lost baggage slip from Mango counter. *** <br> <br> 2 weeks went by, I still didn't receive my lost baggage. When i tried to claim from the airline, i received below email<br> <br> Thank ou for submitting your email.<br> <br> I spoke with the baggage office in Durban, they advised that regrettably we do not cover such checked-in items. I apologise, however we regrettably cannot assist to reimburse this missing item.<br> <br> Kind Regards<br> <br> Shabnam Dhansay| Guest Care Team Leader |<br> Office: *** | [Email Removed]<br> <br> Consequently, I tried to get a reason or clarification. No further communication received. <br>