Lost baggage-mango airlines

On 8 March 2020 my husband and I travelled back from OR Tambo to King Shaka airport on Mango... All excited after an extremely eventful weekend at Hobby X...we flew mango as their prices were so affordable at the time! This was Just as the 1st case of Covid 19 was introduced to SA... At check in (ORT) the consultant was rushing through... We were on time for our flight and check in...however there was such a rush and mayhem at the airport...He checked in our bags and asked us to go to boarding gates. We noticed 2 of the bags being tagged..but not the 3rd. When we arrived at king shaka...we waited over an hour amd did not receive that 3rd bag. We queried with luggage who advised that it might come on the next flight...however there was no next flight...after numerous calls to baggage query 70/100 calls unanswered... Multiple emails and then to top it all the 7 month lockdown...we still had no joy locating the bag..just 2 days ago i called again for them to confirm that i must now get an affidavit and forward some other details.

I am very displeased with their lack of customer sevice! Dispite the lockdown from 26 march..nothing was done from 8th march and then they used COVID as their excuse!

I wont fly mango again!